Contact us

Order/Payment/Shipping/Return: 

 

* When you place an order, please specify the code number(s) of the item(s).

We will reply and notify the total cost including shipping.

 

* We accept payment by bank transfer or major credit card (through PayPal, no PayPal account is required).

Once we receive the payment the item(s) will be processed and sent in two business days.

 

* For shipping, we use EMS (Express Mail Service Worldwide) with insurance.

Depending on your location, it takes three to nine days.

We will provide the tracking number upon shipment.

 

* Return will be accepted within ten days starting from the day you received, please email us for approval. 

The refund is 100% except shipping cost. 

 

* Please feel free to contact us for any request you may have.

We can provide more photos as well as accurate descriptions of the items.

If you are looking for a specific Japanese pottery artist not listed in our homepage, please let us know.